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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My asus notebook had problem with its touchscreen and I

Customer Question

My asus notebook had problem with its touchscreen and I deactivated it. (the creen cracked) Since 2 days ago, it is giving me this issue with the screen (video: https://drive.google.com/open?id=0B1u6BGono5zhQzlIZDQ4dXRYeTQ)

Submitted: 5 months ago.
Category: Computer
Expert:  Mr.Med replied 5 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 5 months ago.

I'm sorry about the issue, When did this start please? have you installed any updates ?

Customer: replied 5 months ago.

It started two days ago

Expert:  Mr.Med replied 5 months ago.

Please try to restore your windows 10 computer by following the steps below :

  1. Right-click (or press and hold) the Start button, and then select Control Panel.
  2. Search Control Panel for Recovery.
  3. Select Recovery > Open System Restore > Next.
  4. Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now.

Let me know the results

Thank you

Expert:  Mr.Med replied 5 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 5 months ago.

Hello,

do you still need help?

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