How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Password is not working on login, its not on, possibly

Customer Question

password ***** ***** working on login
JA: Do you know if caps lock is on or num lock isn't on?
Customer: its not on
JA: Have you installed any updates recently?
Customer: possibly automatically had to sjut down for storms and upon restart it is not working
JA: Anything else you want the computer expert to know before I connect you?
Customer: Any charges?
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the error or message?

What's the model of your computer? Is it a desktop or laptop?

Do you have windows xp, vista, or 7, or 8, 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,