Hi Carol, how are you today?Do you remember whether you re-partitioned the drive when Windows 10 was installed?If you're not sure it's okay, we can go through it together.
Are you getting my messages, Carol?
If you didn't partition the drive, it might be hidden - can I connect with you remotely so I can try to retrieve it for you?
It is the price for the remote session which is guaranteed and refundable for 30 days. Providing we can't get the drive back we can speak to billing and get you a full refund.Would you like to begin?
Okay I'll be here if you can't figure it out and reconsider - I have lowered the amount for you as well.Regards,Martin