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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I do not know my password. When I try to get it Google says

Customer Question

I do not know my password. When I try to get it Google says they are sending me a new verification code, but when I enter it it goes all the way back around to what is your password, Google will send you another verification code. I can't speak to anyone because I don't have a pin number but they don't make that possible either
JA: When did you last reset your username and password?
Customer: When I first set up a gmail account back in I believe 2012
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: It's just that I have to be able to obtain google drive and access a google calendar at some point
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

When you now try to sign into your account, what is the exact message you now receive?