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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not connect to the internet It says error code

Customer Question

I can not connect to the internet
It says error code 0x80070426
Submitted: 7 months ago.
Category: Computer
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 7 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 7 months ago.

Please explain the problem a bit more in detail.

Who is your Internet service provider?

Customer: replied 7 months ago.
Exfinity is my provider
Expert:  Michelle replied 7 months ago.

is it a cable or a dsl connection you have.

Customer: replied 7 months ago.
Dsl i guess its wifi
Customer: replied 7 months ago.
Hello are u there
Expert:  Michelle replied 7 months ago.

are you chatting on a different computer with me using the same wifi connection?

Customer: replied 7 months ago.
Iam using my phone though using wifi
Expert:  Michelle replied 7 months ago.

and the computer is a laptop or desktop?

Customer: replied 7 months ago.
I keep getting this message "windows can not access the specified device, path,or file.you may not have the appropriate permissions to access the item.
Expert:  Michelle replied 7 months ago.

are you able to surf the internet fine?

When do you experience the error and on which browser?

Customer: replied 7 months ago.
I keep getting this message "windows can not access the specified device, path,or file.you may not have the appropriate permissions to access the item.my computer is a laptop hp
Expert:  Michelle replied 7 months ago.

are you able to surf the internet fine?

When do you experience the error and on which browser?

Customer: replied 7 months ago.
Its a HP 3.00gb 64bit op system
Customer: replied 7 months ago.
I can not get on the web cause i get the message i last sent you
Expert:  Michelle replied 7 months ago.

Permissions are rules associated with files that determine if you can access the file and what you can do with it. To check the permission of the file or folder, follow these steps:

Right-click the file or folder, and then click Properties.
Click the Security tab.
Under Group or User names, click your name to see the permissions you have.
Click Edit, and then click to check the check boxes for the permissions that you need, and then click OK.

Customer: replied 7 months ago.
How do i find out what browser im using DUH i am using windows system 32mmc.exe
Expert:  Michelle replied 7 months ago.

is it Chrome IE or firefox

Customer: replied 7 months ago.
Sorry im a complete idiot when it comes to this stuff how would i find out what it is
Expert:  Michelle replied 7 months ago.

To check that i need to remote access your computer. I have sent you the remote link if you scroll up you will see the offer.

Customer: replied 7 months ago.
in total how much will this cost me altogether?
Expert:  Michelle replied 7 months ago.

Internal server error, please contact customer support

Expert:  Michelle replied 7 months ago.

Customer care can tell you about the billing. I dont have access to your account.

Customer: replied 7 months ago.
Hey i can not afford this service,so where do we go from here? And i should not be charged anything at this point right?
Customer: replied 7 months ago.
I really want this issue fixed but iam on a fix incomed abd strapped for funds
Customer: replied 7 months ago.
Hello?
Customer: replied 7 months ago.
Ok so I got no results,computer is still shit so i expect no money to be taken from my account the tech Michelle is not speaking to me so lets stop here huh?
Customer: replied 7 months ago.
Why am i not being helped here
Expert:  Michelle replied 7 months ago.

I am sorry for the delay it could be due to different time zone.

I am online and ready to answer all you questions let me know when you are ready.

Customer: replied 7 months ago.
I'll have tø get back at you tomorrow im at work for the next 15hrs,thank you!
Expert:  Michelle replied 7 months ago.

not a problem you can reply me what time you will be online i will try to be online same time.

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