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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can not find the way to print screen. I have been in

Customer Question

Can not find the way to print screen. I have been in hospital 4 months and Microsoft changed many parts of the program and I am lost. Will you help me please?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: was 7 parts were changed while I was gone and it is 10.
JA: Have you installed any updates recently?
Customer: It automatically started running updates when I trurned it on.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes while I was using earlier tonight the screen turned black. Finally I disconnected and when it came back on it reset itself to working
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

let me know when you are ready.

Expert:  Michelle replied 1 month ago.

Please check and update your payment method.

Customer: replied 1 month ago.
That is my cell number; residence is(###) ###-####Will contact credit card.
Expert:  Michelle replied 1 month ago.

did you try to update or check the payment details.

Customer: replied 1 month ago.
Chase said it has a zero balance. Do you have the address as*****Ct E, TACOMA, WA ?
Expert:  Michelle replied 1 month ago.

When can you update the balance?

Customer: replied 1 month ago.
will contact you tomorrow. thankyou.
Expert:  Michelle replied 1 month ago.

no problem good night.

Expert:  Michelle replied 1 month ago.

Just checking if you still need assistance?