How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34669
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

Can not connect my Lenovo X1 Carbon to my Samsung UN32H5203

Customer Question

Can not connect my Lenovo X1 Carbon to my Samsung UN32H5203 TV that I use as an external monitor. It worked OK for a year. Have recently updated to Windows 10. Update for Windows 10 Version 1607 for x64-based Systems (KB3199209) ran recently.
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

How are you connecting the Computer to the TV? Via a HDMI cable?

And what message are you getting on the TV?

Customer: replied 6 months ago.
I am connecting with an HDMI cable. The message on the TV is
"No Signal
HDMI2/DVI
1. Check cable connections and the settings on your source device
2. Press SOURCE on your remote to select connected source device."
Expert:  Richard replied 6 months ago.

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Related Computer Questions