How's it going.Let me read of your question. Give me a minute.
Is this Windows 10?
Windows 10 tablet?
Does it give you an error code?
Ok could I have a remote connection?
Could you install TeamViwer please so I can remote connect?
TeamViewer can be downloaded in the AppStore
It should give you an ID and a password. This will allow me to connect, does it give you this?
Does it not give you a password?
Can you restart it and try again