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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Er, the scan option isn't working - I can copy but scanning

Customer Question

JA: What kind of computer do you have?
Customer: the scan option isn't working - I can copy but scanning doesn't seem to work today
JA: Have you installed any updates recently?
Customer: i don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 4 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 days ago.


I'm sorry about the issue. Is printing currently working fine?

Was scanning working fine previously with this printer/scanner and this computer?

What's the model of your printer/scanner?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer/scanner connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,