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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 34686
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Had to have my computer reset back to factory new, cannot

Customer Question

Had to have my computer reset back to factory new, cannot get printer to work now
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: hpdeskjet3632windows 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 days ago.


I'm sorry about the issue. Please click on the HP website below:

, then there, click on Download Now to download the "HP DeskJet 3630 series Full Feature Software and Drivers", and install it. Then the printer should work on your computer again.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 3 days ago.

Please let me know if there is any error or message downloading / installing the printer's driver / software at the website I've provided above, or if you are stuck at any step. Also, if you'd like to, I can connect remotely to your computer and fix your printer issue directly and quickly for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,