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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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I can't get on my kindle. I have screwed something up. call

Customer Question

I can't get on my kindle. I have screwed something up. call me(###) ###-####
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 month ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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