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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can you supply my Microsoft password for my computer?

Customer Question

Can you supply my Microsoft password ***** my computer? Account under ***@******.***
Submitted: 1 month ago.
Category: Computer
Expert:  ChrisC replied 1 month ago.

Hi Carolyn, my name is ***** ***** welcome to JustAnswer!

Depending on the version of Windows you're running, it's very possible that your password ***** ***** stored on your actual computer. If that's the case then only you can reset it by logging into the computer with the correct password.

Can you tell me what version of Windows you're running?

Customer: replied 1 month ago.
Windows 7
Expert:  ChrisC replied 1 month ago.

I see that you requested remote assistance. I don't have remote capabilities but that request will be available for other Experts who can connect to you.

In the meantime, I can continue to work with you over chat. If you're running Windows 7, then your password ***** ***** stored locally on the computer itself. The only way you could change it would be to use a password ***** program. These programs are free but they require some degree of technical skill to use.

How technical would you say you are on a scale of 1 to 10?

Customer: replied 1 month ago.
4
Expert:  ChrisC replied 1 month ago.

Okay, does your computer have a DVD drive? And have you ever burned a CD or DVD before?

Customer: replied 1 month ago.
I'd prefer remote Assistance...how long will that take
Expert:  ChrisC replied 1 month ago.

The request is now open to all Experts. Another Expert could pick it up at any time but since I work remotely I'm not sure how long it might take. My guess is within five minutes but I'm not positive.

Customer: replied 1 month ago.
Thanks
Expert:  ChrisC replied 1 month ago.

You'll be notified once someone accepts the request. They will contact you.

Expert:  ChrisC replied 1 month ago.

In the meantime, I will opt out of the question.

Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

I can provide remote support. I will send that offer to you now. Once you have accepted the offer we will go over the connections teps and I will work directly on the issue with you.

Dustin S

Customer: replied 1 month ago.
Cancel my request please
Expert:  Dustin replied 1 month ago.

Not a problem, if you change your mind you know where to find me.

In the meantime, this link will be of interest to you.

http://ww2.justanswer.com/help/how-can-i-request-refund