Hi Carolyn, my name is ***** ***** welcome to JustAnswer!
Depending on the version of Windows you're running, it's very possible that your password ***** ***** stored on your actual computer. If that's the case then only you can reset it by logging into the computer with the correct password.
Can you tell me what version of Windows you're running?
I see that you requested remote assistance. I don't have remote capabilities but that request will be available for other Experts who can connect to you.
In the meantime, I can continue to work with you over chat. If you're running Windows 7, then your password ***** ***** stored locally on the computer itself. The only way you could change it would be to use a password ***** program. These programs are free but they require some degree of technical skill to use.
How technical would you say you are on a scale of 1 to 10?
Okay, does your computer have a DVD drive? And have you ever burned a CD or DVD before?
The request is now open to all Experts. Another Expert could pick it up at any time but since I work remotely I'm not sure how long it might take. My guess is within five minutes but I'm not positive.
You'll be notified once someone accepts the request. They will contact you.
In the meantime, I will opt out of the question.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
I can provide remote support. I will send that offer to you now. Once you have accepted the offer we will go over the connections teps and I will work directly on the issue with you.
Not a problem, if you change your mind you know where to find me.
In the meantime, this link will be of interest to you.