Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Our service is not free, though we do offer extremely competitive rates and also, we offer a fix it or refund full satisfaction guarantee. Were the only legitimate technical support company that has that type of guarantee.
Would you like to proceed with paid support under those conditions? If so, lets start by answering the following
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Please respond when you can, thank you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Thank you. What specific software or program is it that you are using when you get that error?
I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the blockFor further information you can call our customer service department.1.***-***-****In the meantime I am sending the remote connection offer back to you to be approved when you are ready.
If you want to end the session thats fine, and completely up to you. We could however, proceed with just written support if you do not want secure remote assistance.
if you do not want to continue, our customer service link here will help you submit for a refund. http://ww2.justanswer.com/help/how-can-i-request-refund-0
If you did want to continue, let me know.