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John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4622
Experience:  MCP, RHCE
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Could you tell me if I have virus protection. I tried to

Customer Question

Could you tell me if I have virus protection. I tried to install one but it would not accept it
JA: How much experience do you have with this particular machine?
Customer: Somewhat. It is fairly new. The warranty just expired
JA: Have you installed any updates recently?
Customer: I tried but it would not accept it. But I don't know how to see what I have
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 days ago.
Category: Computer
Expert:  John replied 4 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 4 days ago.

Are you using a windows or mac computer?

Note: -If you are getting pop up message regarding secure remote assistance offer, its optional and only need to use if it’s necessary. You can close (x) that pop up for the time being and then use the reply box below to reply to me.

Customer: replied 4 days ago.
Customer: replied 4 days ago.
John are you still there
Expert:  John replied 4 days ago.

Yes i am still here.

Do you know which version of windows is installed in it,Is Windows 7, windows 8, Windows 10 ?

Customer: replied 4 days ago.
Expert:  John replied 4 days ago.

OK which anti-virus did you try to install?

Customer: replied 4 days ago.
but I think it is windows 10
Customer: replied 4 days ago.
Microsoft security essentials, but I don't know if I still have virus protection that came with my computer
Expert:  John replied 4 days ago.

Windows 10 comes with Microsoft security essentials which is know as defender so unless you haven't installed any other anti-virus or turn off Microsoft defender it will be working but if you want i can remote access to your PC and check it for you.Let me know

Customer: replied 4 days ago.
How long do have this virus protectionn
Customer: replied 4 days ago.
Can you tell me how long do I have this virus protection
Expert:  John replied 4 days ago.

Its free so it will be working as long as Microsoft stops the update for it.

If you can navigate around you can check it yourself too,Here is the how you have to do it

Click Start button and then click on Settings then Update & security then Windows Defender.

In that you can turn it on and off and check its settings

Expert:  John replied 4 days ago.

So far Microsoft hasn't declared any end of life or end of support period for Microsoft defender in windows 10.

Customer: replied 4 days ago.
will I be notified if they do
Expert:  John replied 4 days ago.

Yes it will be notified through the system tray icon or through the windows 10 notification.

Expert:  John replied 4 days ago.

You can also find more about Microsoft defender using this link too : -

Is there anything else you like to know?

Customer: replied 4 days ago.
one more question. How long does the support system last for the fee of $39.00
Expert:  John replied 4 days ago.

I am not sure of the subscription details but you can get the details from our customer service using this link : -

If you have question regarding the same Microsoft defender you can get back to this page later and let me know and i will get back to you as soon as possible

Are you clear ?

Customer: replied 4 days ago.
I think so
Expert:  John replied 4 days ago.

If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me



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