How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am trying to save my file (2015 11.1) as a pdf. when I

Customer Question

I am trying to save my file (2015 11.1) as a pdf. when I select save as pfd it goes through the motions but can not finish. I then did it in the print dialogue and it creates one but it is 300 plus MB. I just need to send it for proofing purposes and it is way to large. HELP
Submitted: 1 month ago.
Category: Computer
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

May I know the program that you are trying to Save as PDF from?

Thank you.

S H E F I N

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 month ago.
I am using a MAC OS X Yosemite 10.10.5
QuarkXPress 2015 11.1
Expert:  Shefin replied 1 month ago.

Hi,

Have you tried exporting it as pdf? Try the instructions in the link below.

http://www.planetquark.com/2014/02/06/fix-for-failed-pdf-export-from-quarkxpress-10/#.WAeINMmwmUk

Thank you.

S H E F I N

Customer: replied 1 month ago.
Still does not work.
Expert:  Shefin replied 1 month ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 month ago.
CAn we talk on the phone
Expert:  Shefin replied 1 month ago.

Hi,

I apologize that I cannot contact you by phone this time.

May I know the exact response you are getting while trying to export to pdf?

Thank you.

S H E F I N

Customer: replied 1 month ago.
Sheen, This is a problem with my software and I am dealing with it through Quark. How can I go about canceling and not being charges for your services.

Related Computer Questions