I'm sorry about the issue. That was certainly a scam. That was a fake popup message. Usually, you just shut down / restart the computer and the issue should be resolved. No legitimate support company would contact you randomly nor they would display popup messages automatically on your computer's screen. Please always ignore any popup window message (or email message or phone call) that you do not know or that you are not expecting.
Did they install any program on your computer? Is there still any issue with your computer?
Please reply at the box below to continue. Thank you,
It was a scam. That company has a very bad service rating F at the Better Business Bureau website:
- For more details about Microsoft support scams, please click on the website below:
You do not want to deal with any company that contacts you automatically. Whenever you need computer support, you would contact a support company yourself. No legitimate company would contact you randomly nor they would display popup messages automatically on your computer's screen.
- Are you able to change your computer's login password *****?
- Click on Start, then click on Settings (or gear icon), then click on Accounts, then click on Sign in options, etc., and change the setting / password *****
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,