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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Well i had a virus so I took it to geek squad I had windows

Customer Question

well i had a virus so I took it to geek squad I had windows 8.1 well they added win-10 i have a backup of my old contexs but i can't down load my 8.1 data geek deleted everyting on my hard drive
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: dell inspiron
JA: Have you installed any updates recently?
Customer: no is it possible to go back to win 8.1
JA: Anything else you want the computer expert to know before I connect you?
Customer: that my backup disk has not downloaded any doc's files nothing
Submitted: 1 month ago.
Category: Computer
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

Please tell me if you confirmed with GeekSquad about deleted everything on your hard drive, or you only assumed it without checking with them since you could not find your data?

Let me know,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello!

Let me know if you were able to receive my messages.