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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't scan, Toshiba, windows 7, I was able to scan before,

Customer Question

I can't scan
JA: What kind of computer do you have?
Customer: Toshiba, windows 7, I was able to scan before
JA: Have you installed any updates recently?
Customer: For MYOB yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 8 months ago.

let me know the make and model of the printer/scanner

Customer: replied 8 months ago.
HP officejet pro 8600
Expert:  Michelle replied 8 months ago.

its connected to the computer with usb cable?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
I can print
Expert:  Michelle replied 8 months ago.

was it scanning earlier or you are trying to scan for the first time

Customer: replied 8 months ago.
I cannot scan since moving to a new office
Expert:  Michelle replied 8 months ago.

alright and is it connected to a different computer or the same computer it was scanning earlier.

Customer: replied 8 months ago.
Same computer
Expert:  Michelle replied 8 months ago.

unplug the usb cable from the computer side and power off the printer.

Remove the existing printer and scanner driver from the computer and reboot the pc after the removal.

Download the latest full featured driver from the link given below and install it.

The driver package installed will make it print and scan again.

Dont forget to connect the printer usb to the computer before installing the driver.

Expert:  Michelle replied 8 months ago.

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/model/4323658

If you need remote assistance let me know i can do the entire job to fix it remotely.

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