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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2716
Experience:  CCNA, A+, MCSE with over 12 years experience.
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My portfolio in google finance is stuck with Oct 7th prices

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my portfolio in google finance is stuck with Oct 7th prices and so it doesn't update. How do I fix this?
JA: What kind of computer do you have?
Customer: toshiba
JA: Have you installed any updates recently?
Customer: They update all the time.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no

Hi. My name is***** you for your question and the opportunity to assist.

Can you confirm the internet browser you are using? It's likely Google Chrome but I need to make

sure to supply instruction to resolve this.

Customer: replied 8 months ago.
Well I don't know. Firefox was in my computer. I tried to delete it (after the problem) all indications are its gone but then it sometimes says firefox this or that. I usually use google. Is this what you mean?

Thank you, ***** ***** we do a screen-sharing session so I can troubleshoot the issue together with you?

Customer: replied 8 months ago.
rather do that a different way. What are our options?

Disregard any pop-up that appears on your screen. They are system-generated and I neither send them nor can I prevent

their popping up.

If you are using Chrome, try this: click the 3-horizontal-dot icon in the upper right corner and select Settings.

Scroll to the bottom of the page and select Show Advanced Settings

scroll down to the Privacy section and select Clear Browsing History

set "Obliterate the following items from:">>>the beginning of time

and click Clear browsing data.

Close and re-open Chrome and let me know it the portfolio now updates please.

Customer: replied 8 months ago.
In the past clearing all history gives me problems getting things I have signed up for like Morningstar. Any thoughts on that if I follow your instructions?

Unfortunately, the portfolio is not updating because of a browser problem. Clearing the history will mean that you

may need to re-enter passwords on sites that require them. I'd also like to see you scroll down to the bottom of the

Advanced Options page and do a reset of Chrome if clearing the browser history first doesn't resolve this.

A reset clears the history as well but goes further and disables add-ons and extensions.

Customer: replied 8 months ago.
I don't have settings. I hit clear recent settings but the problem persists and firefox is still buried in here somewhere.

Can I connect to your computer and take a look at this? No extra charge.

Customer: replied 8 months ago.
You are very patient and I appreciate it. I am just not comfortable doing that. I hope you understand. I'd really like to get rid- totally- of that firefox.

I understand. What version of Windows are you using?

Customer: replied 8 months ago.
7

Thank you. Hold down the Windows logo key (just to the left of the spacebar) and press R

The Run box will open.

In the text area type: appwiz.cpl and click OK.

In the Programs and Features window scroll through the list and locate Mozilla Firefox

Left-click the entry such that it turns blue. At the top of the programs column click Uninstall

and follow the prompts. That will remove Firefox from your computer.

Customer: replied 8 months ago.
Bless your heart... Firefox is gone. Still have that other situation but I am sure I will have less trouble with firefox off my computer. If you discover any other solutions to my google finance problem please let me know.Thank you again for your patience and your help.

That's great to hear.

If you are using Chrome, try this: click the 3-vertical-dot icon in the upper right corner and select Settings.

Scroll to the bottom of the page and select Show Advanced Settings

scroll down to the Privacy section and select Clear Browsing History

set "Obliterate the following items from:">>>the beginning of time

and click Clear browsing data.

Close and re-open Chrome and let me know it the portfolio now updates please.

That's great to hear.

If you are using Chrome, try this: click the 3-vertical-dot icon in the upper right corner and select Settings.

Scroll to the bottom of the page and select Show Advanced Settings

scroll down to the Privacy section and select Clear Browsing History

set "Obliterate the following items from:">>>the beginning of time

and click Clear browsing data.

Close and re-open Chrome and let me know it the portfolio now updates please.

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