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Hi. My name is***** you for your question and the opportunity to assist.
Can you confirm the internet browser you are using? It's likely Google Chrome but I need to make
sure to supply instruction to resolve this.
Thank you, ***** ***** we do a screen-sharing session so I can troubleshoot the issue together with you?
Disregard any pop-up that appears on your screen. They are system-generated and I neither send them nor can I prevent
their popping up.
If you are using Chrome, try this: click the 3-horizontal-dot icon in the upper right corner and select Settings.
Scroll to the bottom of the page and select Show Advanced Settings
scroll down to the Privacy section and select Clear Browsing History
set "Obliterate the following items from:">>>the beginning of time
and click Clear browsing data.
Close and re-open Chrome and let me know it the portfolio now updates please.
Unfortunately, the portfolio is not updating because of a browser problem. Clearing the history will mean that you
may need to re-enter passwords on sites that require them. I'd also like to see you scroll down to the bottom of the
Advanced Options page and do a reset of Chrome if clearing the browser history first doesn't resolve this.
A reset clears the history as well but goes further and disables add-ons and extensions.
Can I connect to your computer and take a look at this? No extra charge.
I understand. What version of Windows are you using?
Thank you. Hold down the Windows logo key (just to the left of the spacebar) and press R
The Run box will open.
In the text area type: appwiz.cpl and click OK.
In the Programs and Features window scroll through the list and locate Mozilla Firefox
Left-click the entry such that it turns blue. At the top of the programs column click Uninstall
and follow the prompts. That will remove Firefox from your computer.
That's great to hear.
If you are using Chrome, try this: click the 3-vertical-dot icon in the upper right corner and select Settings.