Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Paperport Pro 14 does not appear to be compatible with Windows 10. However, we may be able to make it work. Are you running it now in COMPATIBILITY mode?
Are you running it now in COMPATIBILITY mode?
Please reply to me in the box below.
Yes, please reply when on your computer. I will be away from my desk for the next 1/2 hour or so, but will return. Thank You.
I sent you an offer for remote connect, as this would really be the easiest and most effective way to try to get this working. There is a satisfaction guarantee. Would you like remote service?
If not, please let me know if the laptop recently had a windows update.