Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
You are charged the full amount of the question after I respond. You are always eligible for a refund, if I can't fix the problem. Do you wish to continue or do you wish for me to send up a refund request?
I am not understanding. I asked you a question and your response was, "Internet explorer."
Okay, thank you. I will do that now.