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Steve Lewey
Steve Lewey,
Category: Computer
Satisfied Customers: 8
Experience:  Owner at Self
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I cant get it to connect to my new Lenovo Laptop. not sure.

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i cant get it to connect to my new Lenovo Laptop.
JA: What's the make/model number of your printer? How old is it?
Customer: not sure. Where do I find model
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: No. I bought a new laptop (had a PC). Went to install and it would not. I need to install it
JA: Anything else you want the printer expert to know before I connect you?
Customer: there is a model nr on the back, 4437-001. can u tell it that is correct? Alsso, is there a cost to talk to a tech?

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the make (brand) and model of the PRINTER?

Customer: replied 5 months ago.
Lexmark model 4437-001

What's the actual model number? For example, X5650

Customer: replied 5 months ago.
Already answered twice

That's actually not the model I was needing, but I've been able to determine that to be a 5600 series printer. My guess is your new computer is running Windows 10. There is limited support/compatibility with this old printer and Windows 10, but we may be able to get it working.

How are you connecting to the printer. USB cable or a network connection?

Also, to answer your previous question, this is a paid (not free) technical support service.

Customer: replied 5 months ago.
Customer: replied 5 months ago.
Can we talk? I do think like texting. Yes 5600 series.
Customer: replied 5 months ago.
I don't like texting
Customer: replied 5 months ago.
How,li.g before I get a reply?
Customer: replied 5 months ago.
How long
Customer: replied 5 months ago.
i am totally confused. I have not received an answer no received an answer to my question. Are you going to help me set up the printer or not? Need to know, please

Hi, sounds like this is still an issue? (I just picked it up, not the same person you were previously working with.)

Customer: replied 5 months ago.
I received no answer. Can u read the model nr and help me? I have a 5600 series and a new Lenovo laptop with Windows 10

I will do my best. So you got this new Lenovo and have an existing printer and when you connect the printer to the Lenovo via a USB cable nothing happens?

Customer: replied 5 months ago.
Light on printer comes on. But when I go to print, laptop won't read printer (it seems)

Is it connected via a USB cable?

Customer: replied 5 months ago.
ON light is,green. I may need to add the printer ?(don't laugh)

Yes, great idea, let's try it.

Customer: replied 5 months ago.
Pls,direct me

let's try something easier first. unless you have already done this, and if you have let me know.

shut down the laptop

disconnect usb cable from laptop

unplug the printer

start the laptop, wait 2 minutes

turn on the printer

plug the usb cable into the laptop

windows 10 should automatically see it and install software, if not let me know

ok?

Customer: replied 5 months ago.
I will do that
Laptop a bit slow. I'll let u know when done

perfect

Customer: replied 5 months ago.
It did not recognize it. I tried two USB ports

Ugh, that's frustrating, printers can be such a pain. Give me a minute to look something up.

Customer: replied 5 months ago.
It makes a little noise when I plug on the USB but no hardware pops u
Customer: replied 5 months ago.
Ok. It may not be compatible. ...
Customer: replied 5 months ago.
I'm trying to pull up your response on my computer. One moment
Customer: replied 5 months ago.
Lots of options on this page. What do I click on

ugh, sorry, the link deleted some things. i will get the file and send it to you, will take a few, but will be easier...I like easy :)

Customer: replied 5 months ago.

darn it..file is too big...ok back to that website...toward the bottom there is a tab that says "download", and below that a box where you pick your OS, pick windows 8, and then pick 64 bit version, then pick download, and it will save it to your computer. make sense?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
It tells,me there is No Firmware for my product

sounds like the wrong file...let me see if i can get it to you another way, give me a few...sorry this stuff takes so long

Customer: replied 5 months ago.
OK. I do have with Windows 10

right, but lexmark quit making new software for that printer at windows 8 and sometimes windows 8 software will work with 10. if it doesn't, you'll have to break down and buy another printer...gotta love the way we are always forced to upgrade and buy more of their stuff...still working on getting file to you

Customer: replied 5 months ago.
OK. I figured as much. Let's see if u can find one.
Customer: replied 5 months ago.
You still there?

yes, waiting for file to upload to a place where you can get it...uploads are 10x slower than downloads

ok click on this link or cut and paste it into your browser then download it an run it

ok?

https://drive.google.com/file/d/0B6OFfEwDaUlSLVl6ZEtBVFRtbkE/view?usp=sharing

Customer: replied 5 months ago.
It's telling me to download the file to rhe computer, it wo t open otherwise. Windows 10 is new for me so where do I go find my downloaded files ??

yes, download it and run it

Customer: replied 5 months ago.
Steve I have a problem at home, can u give me a few minutes s

of course, no problem

Customer: replied 5 months ago.
I. Back. Thank you

sure,did file down load and were you able to run it?

Customer: replied 5 months ago.
Where is the document file located on my computer

under downloads, or it should be in the lower left of your browser window and you can click on it and select run

Customer: replied 5 months ago.
I just click ked on install. Holding my breath

fingers crossed, if this doesn't work, new printer time...i usually buy the cheapest as the ink is so expensive and then i don't feel bad when i have to throw it out :)

Customer: replied 5 months ago.
Something is happening
Customer: replied 5 months ago.
the blue circle has stopped. Where to now

you clicked run?

Customer: replied 5 months ago.
Did not come up
Customer: replied 5 months ago.
Wait. Finally a printer I on. Says printer cannot communicate with computer

wait 2 minutes and reboot laptop...our last hope :(

Customer: replied 5 months ago.
Hey...its working!!!!

YAHOO!!!

Customer: replied 5 months ago.
I went to print an email. I had to save first. Which I did. Then I selected the file and hit print. Then I got Communication not Available again. By the way is this costing g me a fortune or the $18.00 as described?

ugh...time to break down and get a new printer...sorry, nope just $18, I'm working for pennies today...lol

always accepting tips though

Customer: replied 5 months ago.
Well you deserve every penny for sure. Thank a zillion. How do I pay balance, will I get an email?

I think so...it will walk you through the process when we close this. take care have a great day!

Customer: replied 5 months ago.
Thank you. You too

Bye

Steve Lewey,
Category: Computer
Satisfied Customers: 8
Experience: Owner at Self
Steve Lewey and 4 other Computer Specialists are ready to help you

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