Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
yes, just come back here to reply when you're ready
sorry yes, I'm available now sent offer
Hello, and thank you for using this service.
I will help you now.
You mentioned you were looking for a remote connection , which would be the most effective way to solve this problem. If you want me to connect now, please accept the offer for service I am sending.
If not, please tell me what version of windows you are running. 7,8,or 10. Thank You.
Thank You. You have requested remote assistance,, so I can connect and fix for you while you watch and communicate with me. I'm currently connected with one other customer, but will connect with you as soon as I am finished. Estimate time. About 10-15 minutes. Please standby for reply from me when ready. Your patience is very appreciated.
Please click on the link below, and follow the instructions to connect with me. The program you will download and run is called ELSINORE. It may take a few minutes to see me after running the remote program. Please OK/Approve any warning or messages to allow the remote to run.
We seem to have been disconnected. as discussed, please let me know if you are able to provide a download, or get a disk with the latest completely installation package for the printer. i can then reconnect and resume setting things up. thank you.