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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14360
Experience:  Over 10 years of professional experience.
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My address book is gone - need it restored, windows, no, no

Customer Question

my address book is gone - need it restored
JA: What kind of computer do you have?
Customer: windows
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

To which contact list are you referring? Is it your Windows' Contact list, an email contact list, or something else?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
email contact list on MSN
Expert:  Jason Jones replied 1 month ago.

Are you still able to log into your account?

Customer: replied 1 month ago.
Expert:  Jason Jones replied 1 month ago.

So, the missing email contact list was on MSN server or was it on your computer locally?

Customer: replied 1 month ago.
MSN server
Customer: replied 1 month ago.
that is the only place i have ever needed it -
Expert:  Jason Jones replied 1 month ago.

On which website did you have them stored? When you logged in, did you go to Outlook.com, Hotmail.com, or Live.com?

Customer: replied 1 month ago.
if it is on my computer - sure do not know where to find the list
I go straight to MSN - my guess hotmail, but truly just go to MSN
Expert:  Jason Jones replied 1 month ago.

Which website do you go to? Is it msn.com or hotmail.com?

Customer: replied 1 month ago.
msn.com
Expert:  Jason Jones replied 1 month ago.

Are all of your emails still there?

Customer: replied 1 month ago.
i still get emails - just no address book
Expert:  Jason Jones replied 1 month ago.

In that case, do the following:
- Click this link: http://people.live.com/

- Log in, if need be.

- On the Contacts page, go to Manage and choose Restore deleted contacts
- Click on Restore next to the contact that you want to be restored or click Restore all if you want all the deleted contacts to be restored.

Did that help?

Customer: replied 1 month ago.
won't know until i try site
Expert:  Jason Jones replied 1 month ago.

Thank you. Can you do that now?

Customer: replied 1 month ago.
will do - hold please
Expert:  Jason Jones replied 1 month ago.

Thank you. I will be here standing by.

Expert:  Jason Jones replied 1 month ago.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at ohe following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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