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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 728
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I ,t remover my old password or e-mail old acc I have bought

Customer Question

I don,t remover my old password ***** e-mail old acc I have bought two new phones and mother of them work because they keep asking for my old e-mail and pass word and I lost my husband and had a lot of fam pics and now lost all of it please help
Submitted: 1 month ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 1 month ago.

Iim very sorry to hear about your husband....my condolences.

About your Email and password ***** you want to recover......do you know what your Email address is that you forgot the password *****?

Customer: replied 1 month ago.
I thought it was***@******.*** I no my last one was Terry_basham @ yahoo.com except I don,t no the passwords to other of them
Customer: replied 1 month ago.
I so hope you can retrieve my first acc e-mail and password ***** for sure Terry_basham@ yahoo.com
Customer: replied 1 month ago.
I had a new phone and took it back to Apple Store they could not do anything for me nor Verizon where I purchased phone so I lost 900.00 dollars now I have sprint and running into same problem
Customer: replied 1 month ago.
How long does it take to find my password ********@******.***
Customer: replied 1 month ago.
Sorry it is***@******.***
Customer: replied 1 month ago.
Alex are you still there
Expert:  Quiksilver07070 replied 1 month ago.

Yes im here sorry for the delay

Expert:  Quiksilver07070 replied 1 month ago.

im going to try and see if reseting the password ***** *****

There might be some security questions that i will have to ask you to verify the account.

Please Stand-By as i check your account.

Expert:  Quiksilver07070 replied 1 month ago.

Do you have a phone number that starts with 5 and ends with 41?

Example:

(5 X X) X X X - X X 4 1

Expert:  Quiksilver07070 replied 1 month ago.

What is the last 4 digits?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Look for phone no***-***-**** and also(###) ###-####
Expert:  Quiksilver07070 replied 1 month ago.

so then NO, you dont have that phone number?

Expert:  Quiksilver07070 replied 1 month ago.

im not LOOKING for phone numbers.........im asking you if you have EVER HAD a phone number that starts with 5 and ends with 41?

Example:

(5 X X) X X X - X X 4 1

Customer: replied 1 month ago.
it was***-***-****
Expert:  Quiksilver07070 replied 1 month ago.

Do you still have this phone number? I mean can somebody call you on that number?

Customer: replied 1 month ago.
No my new no is(###) ###-####
Expert:  Quiksilver07070 replied 1 month ago.

If you no longer have THAT phone number.......and Yahoo can not call you on that number......then your account is lost.

Unfortunately, that phone number was used as the RECOVERY option.

Whether you did this on purpose, or you had somebody else do it for you, the bot***** *****ne is, that phone number was setup as the ONLY recovery option, and if you no longer have that phone number and yaho cant call you on that number.......then your account is lost.

There was only one way to reset your password......and it no longer works.

I see this happen all the time.......you shouldnt use a recovery option that you can LOSE.

You should ONLY EVER use recovery Emails!

You wont lose Free Email accounts....unless ofcourse in this circumstance.......which doesnt mean its lost.....your just locked out......and Yahoo will NOT reset your password ***** you. Its a FREE account, and they have millions of free accounts....if they tried to help everybody they would not be able to offer it for free.

So......again......you are out of luck for this account unfortunately.

Its not what you wanted to hear..........but its the bot***** *****ne.

Please take a moment to rate my performance!

Customer: replied 1 month ago.
Thank you I will try and contact yahoo you were helpfull
Expert:  Quiksilver07070 replied 1 month ago.

I dont think you understand what im saying to you

You cant contact Yahoo and TALK to a person about your FREE Yahoo Email account.

They do NOT offer support in this fashion.

YOu can ONLY get support from the automated support, or from other user forums.

So, try as you MIGHT to contact Yahoo, but they will not help you with this issue.

Trust me I have tried, and thats why im telling you this.....so you dont waste your time.

Tell you what.......if you get somebody at Yahoo to get you back into this account......I will refund your money 100%

If you find that my answer is NOT correct......i will refudn you.

Please take a moment to rate me at the top of this page.

Thank You!