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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My lenovo ideapad won't boot up, p400 touch, yes, the

Customer Question

my lenovo ideapad won't boot up
JA: Just to clarify, what's the exact model of your IdeaPad?
Customer: p400 touch
JA: Have you installed any updates recently?
Customer: yes, the computer stated it would update and reboot outside of normal hours, so I just agreed to do it at that time, this was yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I can think of
Submitted: 5 months ago.
Category: Computer
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 5 months ago.

Since when did the boot problem started?

Customer: replied 5 months ago.
how do I securely connect to fix the problem
Customer: replied 5 months ago.
yesterday after the update suggested by the computer
Expert:  Michelle replied 5 months ago.

You mean remote access?

We cannot connect at this point till you are in windows screen.

Expert:  Michelle replied 5 months ago.

I will walk you through with steps to get this on to windows screen and then we can get connected i can check for further issue and fix it.

Customer: replied 5 months ago.
ok, so what else can I do? Already hit the onekey rescue system, it didn't work
Expert:  Michelle replied 5 months ago.

what do you have on the screen at this point of time.

Customer: replied 5 months ago.
nothing it is a blank screen, earlier the name lenovo was on screen and spinning dots, but not even that now
Customer: replied 5 months ago.
hello
Expert:  Michelle replied 5 months ago.

Unplug the ac adapter if connected and make sure there is nothing connected on the usb ports.

Try to remove the battery of the laptop if this model has a detachable battery. let me know once done i will give you further steps.

Customer: replied 5 months ago.
ac adapter is disconnected and no removeable battery that I am aware of
Expert:  Michelle replied 5 months ago.

no problem now while the ac adapter is out push and hold down the power button for 45 seconds and then release the button.

Once done let me know.

Customer: replied 5 months ago.
done
Expert:  Michelle replied 5 months ago.

how press and hold down the shift key on the keyboard and do not release the shift key, push the power button to power on the computer let the shift key on the keyboard be held down till you see windows login screen.

Customer: replied 5 months ago.
ok, doing it now
Expert:  Michelle replied 5 months ago.

alright.

Customer: replied 5 months ago.
still holding down shift, how long until it comes up, power is on
Expert:  Michelle replied 5 months ago.

when you pushed and release the power button while holding the shift key what came up up the scree?

Customer: replied 5 months ago.
nothing, not even lenovo
Expert:  Michelle replied 5 months ago.

That is strange it must display lenovo and if its not then there is a problem with the computer and we cannot blame the operating system.

Power off and wait for 30 seconds power it back on and try to get into the bios by pressing F2 or F10 whichever display comes up.

I hope AC adapter is connected when you are powering on the computer.

Customer: replied 5 months ago.
when I released the shift key, lenovo is on the screen with spinning dots, did u want me to still power off and wait 30 secs
Expert:  Michelle replied 5 months ago.

spinning dots are there please wait and let it complete the repair process.

Customer: replied 5 months ago.
they are gone now and screen is blank
Expert:  Michelle replied 5 months ago.

Try one more time.

Customer: replied 5 months ago.
you also had me make sure ac adapter was unplugged earlier, so when I powered up, it was not connected
Customer: replied 5 months ago.
any other time it is though
Expert:  Michelle replied 5 months ago.

Please connect the adapter and then hold the shift key and then power it on.

Customer: replied 5 months ago.
restarting while holding shift down
Expert:  Michelle replied 5 months ago.

ok

Customer: replied 5 months ago.
lenovo with dots came up, then went away
Customer: replied 5 months ago.
computer doesn't make noise like before with startup, like the hard drive not working
Expert:  Michelle replied 5 months ago.

once you see lenovo tap on F2 or F10 and try to get into the bios.

Customer: replied 5 months ago.
ok
Customer: replied 5 months ago.
something new, lenovo with dots then please wait
Expert:  Michelle replied 5 months ago.

alright we will wait.

Customer: replied 5 months ago.
recovery on screen, it looks like windows didn't load correctly, choose see advanced repair options or restart my pc
Expert:  Michelle replied 5 months ago.

choose advance option

Customer: replied 5 months ago.
Expert:  Michelle replied 5 months ago.

let me know what all option you get after that.

Customer: replied 5 months ago.
continue - exit and continue to windows 10
use a device - use a usb drive, network connection, or windows recovery dvd
troubleshoot - reset your pc or see advanced options
turn off your pc
Expert:  Michelle replied 5 months ago.

Select troubleshoot and select advance option

Customer: replied 5 months ago.
choices of system restore, system image recovery, startup repair, command prompt, uefi firmware settings and startup setting
then at bottom is see more recovery options
Expert:  Michelle replied 5 months ago.

Select reset this pc and click on get started button then you will get the option keep all my files and reset chose that.

Customer: replied 5 months ago.
reset pc was on previous screen, u want me to go back and select it
Expert:  Michelle replied 5 months ago.

yes that is correct.

Customer: replied 5 months ago.
it had me select my name, which i did, but not remembering my password, trying a few different
Expert:  Michelle replied 5 months ago.

oh no password ***** be entered correctly.

Customer: replied 5 months ago.
I never use it, always just put in pin number
Expert:  Michelle replied 5 months ago.

do you want me to reset it?

Customer: replied 5 months ago.
please
Customer: replied 5 months ago.
it's changed on microsoft site, but still saying incorrect on lenovo
Expert:  Michelle replied 5 months ago.

do you see the power button icon on that screen?

Customer: replied 5 months ago.
no
Expert:  Michelle replied 5 months ago.

press ctr alt and delete keys together you will see a blue screen and at the bottom right you will see the power button icon. let me know.

Customer: replied 5 months ago.
press all 3, nothing happens, no blue screen or power icon
Expert:  Michelle replied 5 months ago.

push and release the power button it will start the shutdown process once done wait for 1 min and turn it back on.

Customer: replied 5 months ago.
k
Customer: replied 5 months ago.
back to lenovo, spinning dots, goes blank
Expert:  Michelle replied 5 months ago.

wait for some time the screen will pop up try moving the mouse the cursor should move.

Customer: replied 5 months ago.
cursor not even on screen
Customer: replied 5 months ago.
back in the reset this pc screen
Expert:  Michelle replied 5 months ago.

select the reset option and reset the pc while keeping all files.

Customer: replied 5 months ago.
complete
Expert:  Michelle replied 5 months ago.

now it should boot up good.

Customer: replied 5 months ago.
it's asking for my password, when I click on my name, which isn't still working, even though I just changed it
Customer: replied 5 months ago.
this isn't working, it's almost midnight here, I need to get up in the morning, I appreciate your effort
Expert:  Michelle replied 5 months ago.

try resetting the microsoft password ***** we can give it a try tomorrow.

Customer: replied 5 months ago.
I changed it twice since talking with you with no luck
Expert:  Michelle replied 5 months ago.

reset pc didnt help too?

Customer: replied 5 months ago.
nope
Customer: replied 5 months ago.
I'm willing to try again 2more, but must really go to bed, you can send me a link to talk with you again
Expert:  Michelle replied 5 months ago.

if you want we can continue tomorrow by the time i can look for more options what else can be done.

Customer: replied 5 months ago.
That's fine, I am in bed now
Expert:  Michelle replied 5 months ago.

let me know what time you want to continue tomorrow i will be online.

Customer: replied 5 months ago.
6pm est
Expert:  Michelle replied 5 months ago.

alright i will be on.

Customer: replied 5 months ago.
Thanks
Expert:  Michelle replied 5 months ago.

Goodnight.

Customer: replied 5 months ago.
did u think of anything else we can try?