How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Need startup help, ASUS M32CD Desktop, This is a new unit

Customer Question

Need startup help
JA: What kind of computer do you have?
Customer: ASUS M32CD Desktop
JA: Have you installed any updates recently?
Customer: This is a new unit about 1 month old which was subject to a hacker worm from connection to another computer on the internet. After A tech's help could not resolve problem I would inquire about an installation disc.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Right now I would like to obtain an installation disc. It did not come thru an amazon supplier. I already have a tech guy on reserve I am paying.
JA: Sorry about that. I must have missed it. Could you tell me again?
Customer: I purchased the unit thru amazon's third party ... It came without any way of reinstalling the install disc. I already have a tech support contract.
JA: Sorry about that. I must have missed it. Could you tell me again?
Customer: are we disconnected?
Submitted: 1 month ago.
Category: Computer
Expert:  Barun replied 1 month ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, are you looking to restore the computer back to factory defaults now? If so, are you able to log in to Windows itself?

Please reply back to me using the box below.