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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3139
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I am paying $5.00 a month for 30 minutes. when I logon to

Customer Question

I am paying $5.00 a month for 30 minutes. when I logon to Skype I can not call to my friend,why?
JA: Have you tried having password ***** directions emailed to you?
Customer: yes
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

Please tell me if you are using Skype on your computer, or another device?

Also, what exactly happens when you attempt to call your friend - do you see an error message?

Let me know,

IT Miro

Customer: replied 4 months ago.
I am using a computer
Customer: replied 4 months ago.
do not see error msg
Customer: replied 4 months ago.
it says I need to buy a subsripton
Expert:  IT Miro replied 4 months ago.

OK. Is it a Windows or a Mac computer?

Also, please try to call your friend now and let me know what happens.

Expert:  IT Miro replied 4 months ago.

OK. When was the last time you made a payment to Skype?

Customer: replied 4 months ago.
it iswindws and when I \try to my friend it says I need to buy menbeship and subcription
Customer: replied 4 months ago.
payment was oct 16
Expert:  IT Miro replied 4 months ago.

I suggest checking the purchase history under your Skype account to see if the last payment was processed successfully. To do that, start Skype on your Windows computer and then click on Skype (in the upper left corner) and then My account. A Skype web page with your account will open. There scroll down to the bottom and click on Purchase history under the "Billing and payments" section.

Check all the recent transactions.

Let me know if you see the last transaction there.

Expert:  IT Miro replied 4 months ago.

Were you able to access Purchase history? If so, what do you see there?

Expert:  IT Miro replied 3 months ago.

Hello again!

Several days have passed since we last communicated, and you haven't replied to my last message, so I am wondering if you still require assistance with the issue.

Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 3 months ago.

Hello!

Let me know if you were able to receive my messages.

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