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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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After working fine none of my 3 kindles will now connect to

Customer Question

After working fine none of my 3 kindles will now connect to my home WiFi. I tried to follow the set-up directions, but none of the boxes to fill in match the names and numbers on the back of the router. I don't know why I can no longer connect nor how to reconnect.
Submitted: 1 month ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 1 month ago.

To investigate your router, i would have to connect to your computer so that i can be on the network that your router is on.

Then i can login to the router and investigate the WiFi issue.

Are you ready to do this now....might take up to 30 minutes?

Expert:  Quiksilver07070 replied 1 month ago.

Sorry Robert.......the payment for the remote service has failed.

YOu will have to contact customer service about this to fix it.

Or go into your account settings and try a different credit card.

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