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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9255
Experience:  Computer Technician
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It's my Samsung Galaxy S 6 Active the screen turned how can

Customer Question

It's my Samsung Galaxy S 6 Active the screen turned gray how can I fix it back
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: 890 I think , & it's 5.1.1
JA: Have you installed any updates recently?
Customer: Nope
JA: Anything else you want the computer expert to know before I connect you?
Customer: I would like it to update to 6.0 with out WiFi but it won't
Submitted: 1 month ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 month ago.

Hi, my name is***** am sorry to hear that you are having this issue.

I will be glad to help.

Try this first please, press and hold the power button for 60 seconds, then release and power on normally.

Expert:  Randy Computer Tech replied 1 month ago.

did that work for you?

Customer: replied 1 month ago.
When it first come on it was in color then it went back to gray
Customer: replied 1 month ago.
Any ideas
Customer: replied 1 month ago.
You still there
Expert:  Randy Computer Tech replied 1 month ago.
try this next please.
With the Galaxy S6 powered completely off, press and hold “Volume Up” + “Home” + “Power” buttons simultaneously.
When the Samsung logo appears, release the “Power” button, but continue to hold “Volume Up” and “Home“.
When the “Android system recovery” screen appears, release all buttons.
Use the “Volume Down” button to toggle the selection to “wipe data/factory reset“, then press “Power” to choose that selection.
Use the “Volume Down” button to toggle the selection to “Yes — delete all user data“, then press “Power” to choose that selection.
Wait for the reset to finish. You will eventually be prompted to “Reboot system now“. Press “Power” to choose that selection.
Expert:  Randy Computer Tech replied 1 month ago.

did that work for you?