There are several ways to activate your program. Click here: https://support.office.com/en-us/article/Activate-Office-365-Office-2016-or-Office-2013-1144e0de-e849-496e-8e33-ed6fb1b34202
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I accepted your request for a remote desktop connection
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I will call you instead