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Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 670
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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In February of 2016 I purchased 45 WD 60EF RX 6 TB Drives

Customer Question

In February of 2016 I purchased 45 WD 60EF RX 6 TB Drives two of them have now failed.
Are they still under warranty?
How do we exchange them if they are under warranty?
We purchased them through Canada Computers and they say we must deal directly with you.
Please advise me how to proceed.
Norm Thomas
Ottawa Security (###) ###-####***@******.***
Submitted: 8 days ago.
Category: Computer
Expert:  Quiksilver07070 replied 8 days ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 8 days ago.


Warranty of computer components are usually implied at the time of purchase.

There are 2 types of warranties being awarded today.

The most obvious and the warranty that comes with almost ALL new computer components is called the MANUFACTURER Warranty.

The second warranty is from the person or company you purchased the computer component from , and in your case it was Canada Computers.

ZNow, the manufacturer will normally haver a 90 day up to 1 year warranty......and that is probably the only warranty you will get on this hard drives.

But, give me a few minutes to cross check and verify.

Expert:  Quiksilver07070 replied 8 days ago.


I need a few serial numbers off of the hard drives to be able to cross check the warranty.

I understand you purchased Forty Eight of them.....and since you purchased all at the same time, the warranty will be the same for all of them.....but i just need a couple serial numbers so i can check the status.

Look on the drives, and look for Serial Numbers, which might look like this

S/N xxxx xxxxx xxxxx xxx


SN xxx xxx xxx xxx


Serial xxx-xxx-xxx

Customer: replied 8 days ago.
The Serial Number on the failed Hard Drive is WX71D65JEEJL
Norm Thomas
Expert:  Quiksilver07070 replied 8 days ago.

Perfect, Thank You!

Good News......still under warranty until 2018

I took a screen shot of the warranty summary. See image link below.

In order to get it replaced, you have to use the RMA process through Western Digital.

Expert:  Quiksilver07070 replied 8 days ago.

From here on out, you have to do the process on your own, as i CON NOT do this on yoru Behalf, because you have to create an account on Western digital Support Portal, and then follow the RMA process.

Now I can help you if you get stuck, or if you have a question......but i cant DO IT FOR YOU.

So, visit the WD support portal, and login.

If you dont have an account on that site......Register for an account.

Heres the website you need to go to.

Expert:  Quiksilver07070 replied 8 days ago.

All the hard drives that have failed on you, you can RMA (Return Merchandise Authorization) all of them.

Those drives had a 2 year warranty.


Thats about as far as we can go.......up to you to do the RMA now.

But like i said, if you run into a snag let me know.....i will help you through it.

PLEASE take a moment to RATE my performance.

Thank you!

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