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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Google Chrome stops me from entering the site by not

Customer Question

Google Chrome stops me from entering the site by not allowing my icon click to work. Microsoft has tried to permanently correct it, but it keeps doing the same thing, and has been for weeks now, so they suggested I get your help. I also would like my favorites column returned to the upper left.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: My computer is a Dell. I will check now to find the model. Is the model# ***** S2415H?
JA: Have you installed any updates recently?
Customer: Not for several days, but I always let them update when it requests.
JA: Anything else you want the computer expert to know before I connect you?
Customer: They should also know that it can be a few hours before it will let me use the icon again.
Submitted: 1 month ago.
Category: Computer
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 month ago.
Expert:  Shefin replied 1 month ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=6245cd39-dfa3-4fe0-a26d-abf2ad07cf59

Thank you.

S H E F I N