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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have forgotten my password for my lap top and can not get

Customer Question

Hello, I have forgotten my password ***** my lap top and can not get onto the internet and thus my gmail account. I have attempted following your instructions four different times am getting no ware fast. Please help JM
JA: How long have you had this issue with your Gmail account?
Customer: 3, 4 weeks
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just how do I get back on ?
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please which version of windows is running on the laptop?

Customer: replied 1 month ago.
Windows 7
Expert:  Richard replied 1 month ago.

Thank you

What is the message you get when you fail to sign onto the Laptop?

Customer: replied 1 month ago.
The screen shows a box for our Email address and a box for the Password ***** I have forgooten - it's 5-6 yeras since asked to do this JM
Expert:  Richard replied 1 month ago.

Thank you

Click on my link below

https://www.google.com/accounts/recovery

Follow the steps to reset your password ***** when done use this new password ***** sign in.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Expert:  Richard replied 1 month ago.

else let me know the results please