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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My daughter is locked out of email and we cannot get in,

Customer Question

My daughter is locked out of email and we cannot get in
JA: Just to clarify, what email service provider are you using?
Customer: google.com
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the gmail address you need access to please?

Customer: replied 6 months ago.
Expert:  Byron replied 6 months ago.

Thank you. One moment please while I check some details.

Expert:  Byron replied 6 months ago.

Thank you. Can you tell me the full phone number ending in 07

Customer: replied 6 months ago.
that isn't a good phone number for anything we own
Expert:  Byron replied 6 months ago.

Ok.

Security Question

What is your mother's maiden name?

Customer: replied 6 months ago.
fournier
Expert:  Byron replied 6 months ago.

Is there an alternate email address attached to the account you have access to?

Customer: replied 6 months ago.
I've gone through all of these same questions but it's not letting me in, will you be able to go past these?
Expert:  Byron replied 6 months ago.

My apologies.

Without that information no one here will be able to get past this.

You can contact customer service at 1-***-***-**** and they can credit any charges.

Customer: replied 6 months ago.
okay, thank you
Expert:  Byron replied 6 months ago.

You're welcome. Have a good day.