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Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. This can be due to hardware failure which needs replacement but before going to such conclusions lets try some troubleshooting to see if it can be fixed.
How old is this laptop ?
Just before this problem started did windows update or did you install any new software ?
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know what time you could be online i will help you fix it.