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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On startup I get the Gateway logo the invjte to press f2 etc

Customer Question

on startup I get the Gateway logo the invjte to press f2 etc then goes blank and starts showing a dash on upper left corner. nothing works or can change anything.
JA: What kind of computer do you have?
Customer: gateway lap ne56r/ne51b.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. This can be due to hardware failure which needs replacement but before going to such conclusions lets try some troubleshooting to see if it can be fixed.

Expert:  John replied 1 month ago.

How old is this laptop ?

Just before this problem started did windows update or did you install any new software ?

Sincerely,
John

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Thanking you,

John

Note: - Please reply using the box below

Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know what time you could be online i will help you fix it.