Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Do you get any error on the screen.
do you get any error on the blue screen?
allow me 5 mins i need to reboot my router and pc.
I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
Please check your payment method and upadate it. System says payment failed.
right now i cannot fulfill the phone call request as i am not equipped with a phone device right now after 30 mins or so i would be on my desk then i can call you.
Let me know the problem you have with the Lenovo computer i will assist you on chat.
Let me know the problem you are facing with the windows 8.1 blue screen a bit more in detail.
I will walk you through.
If you want a call back allow me some time i will call you once i am on my desk. This might take and hr for me.
if you want i can give you steps to follow on the chat now.
Let me know when you are ready.
calling you in the morning will be fine?