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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can see the person but cannot hear them. Tried the echo

Customer Question

I can see the person but cannot hear them. Tried the echo system but still cannot hear the person. I upgraded Skype but still no sound. I was able to hear the person in the past with this laptop.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: HP Pavilion and internet explorer
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Computer
Expert:  IT Miro replied 9 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 days ago.

Please tell me if you don't hear only one person when using Skype, or you don't hear any person you call?


IT Miro

Customer: replied 9 days ago.
Expert:  IT Miro replied 9 days ago.

OK. Please tell me if you are using a Windows or a Mac computer?

Also, do you hear sound on your computer, other than when using Skype?

Expert:  IT Miro replied 10 hours ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

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