Hey Dave, I'm Tim. The only thing I can do, and I am a Sr engineer is try and see if its a hardware or software problem, if its software, reinstalling the OS is whats needed. Let me know if you want to talk further about it. From what you said, that is truthfully, where you are at.
Where do I begin to reinstall the OS? It's Windows 10.
When, or how?
I offered you a call, the cheapest im allowed to do so we can talk about that.
ok, i'll open this up to other experts.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the Windows 10 computer issue?I am awaiting your reply.Thanks,IT Miro
OK. Please tell me if your computer has Windows 10 installed, or another Windows version?
Since your computer is crashing, you can re-install Windows 10. There is an option within Windows 10 to automatically re-install (refresh) Windows. You can choose to preserve the personal files, or to delete everything and re-install Windows 10.
Would you like to try with it?
My personal files are stored in a cloud. I's prefer to do a s little as possible. So the automatic re-install (refresh) seems like the best option.
OK. Let me know if your Windows 10 boots to a point that it shows you the logon screen (where you need to select your user account and type a password)?
That's where it boots to.
Good. If the logon screen is accessible, you can do a refresh very quickly. I will now provide the instructions for you. Hold on...
Here are the instructions:
1. First, let the computer boot to the Windows 10 logon screen2. Once you see the logon screen, do not select your user name or type anything, but look in the bottom right corner of the logon screen. You should see 3 icons. If you don't see any icons, then just click anywhere on the background picture and then check again3. Click on the power icon and then press and hold down the Shift key, and while still holding, click on Restart4. Continue to hold down the Shift key until you see the Choose an option screen5. On that screen, click on Troubleshoot6. On the next screen, click on Reset this PC7. On the next screen, click on either Keep my files or Remove everything8. The computer will restart. Follow the instructions to proceed with the reset. It usually takes between 30-60 minutes to finish
In case you encounter problems, let me know.
I got "There was a problem resetting your PC. No action was taken."
You can try again with a different option. For example, if you chose "Remove everything", you can now try with "Keep my files".
In case it fails again, you will need to use a Windows 10 installation media (bootable disk or USB flash drive).
I downloaded the upgrade to Win 10 from Win 8 so I don't have any disk or drive. If chose to remove my files, does that remove all of my apps as well. Isn't there some was to just disable ntoskrnl.exe?
Both options will re-install Windows 10 while removing all the installed programs (apps). You can only choose to keep the files or remove them as well.
ntoskrnl.exe is a kernel application for Windows and cannot be disabled or fixed. If you see it in the blue screen logs, it means the blue screen can be caused by both software and hardware issue. In other words, you cannot know what exactly caused the blue screens.
In case both the "Remove everything" and "Keep my files" options fail, you will need to use a Windows 10 installation media to re-install Windows 10. If you don't have it, there is a way to create it for free, but you will need to use another working computer with Internet access.