How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My hp printer will not work with my computer toshiba with

Customer Question

my hp printer will not work with my computer toshiba with attached cable or my husband computer toshiba wireless they both are window 10 i would like tech support to fix it the printer is a hp envy7640
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

On the printer display panel,

From the printer control panel, touch

(Wireless), and then touch Settings

Touch Print Reports

Touch Wireless Test Report

and let me know the IP address and Default Gateway numbers?

Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 7 months ago.

If you're not getting those numbers on the printout

touch Wireless

touch Settings

touch Wireless Settings

touch Wireless Setup Wizard

select your wireless network name and enter the wireless password ***** prompted.

Expert:  Byron replied 7 months ago.

Would you like for me to connect and get the printer set up?

Expert:  Byron replied 7 months ago.

Good morning, Gerald. Do you still need assistance with your printer?