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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My hp printer will not work with my computer toshiba with

Customer Question

my hp printer will not work with my computer toshiba with attached cable or my husband computer toshiba wireless they both are window 10 i would like tech support to fix it the printer is a hp envy7640
Submitted: 11 days ago.
Category: Computer
Expert:  Byron replied 11 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

On the printer display panel,

From the printer control panel, touch

(Wireless), and then touch Settings

Touch Print Reports

Touch Wireless Test Report

and let me know the IP address and Default Gateway numbers?

Customer: replied 11 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 11 days ago.

If you're not getting those numbers on the printout

touch Wireless

touch Settings

touch Wireless Settings

touch Wireless Setup Wizard

select your wireless network name and enter the wireless password ***** prompted.

Expert:  Byron replied 11 days ago.

Would you like for me to connect and get the printer set up?

Expert:  Byron replied 11 days ago.

Good morning, Gerald. Do you still need assistance with your printer?