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What is happening when you turn on your samsung S7?
You are referring to the automated offer from our system. There is no way to remote into your phoneI am sorry for any confusion.
Did you tried to reset your google password ?
First try to reset your Google password, please click : https://accounts.google.com/ForgotPasswd
If you still cannot access to your phone, Backup all your important data on your phone memory then follow the steps below (This will erase all data on your smart phone) :
If the problem persists :
Has everything worked out, do you still need help please?
Do you still need help please?