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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I think I might have a virus but, pressed the wrong button

Customer Question

Hi I think I might have a virus but, pressed the wrong button my computer and was wondering if there is any way of detecting if I have. I have protection through Norton anti virus but, what can you tell me.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Rogers Lap-top, NV73
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thanks not as yet
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason