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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my password, ago! no, I need the password to change

Customer Question

I forgot my password
JA: When did you last reset your username and password?
Customer: Long ago!
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need the password ***** change configuration on my cell phone
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you have on your computer?

Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today. I see that you are having a problem with one of your passwords. Please, answer the questions below.

Is this password ***** with your wireless network? If so, what is the brand and model name of your wireless router?

Is this password ***** with an email account? If so, what comes after the @ sign in your email address?

Is this password ***** with any other type of website or system that I haven't mentioned? If so, what is it associated with?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
You took my Visa and told me it was already processed before I received satisfaction for a new password ***** you also took. I want you to return the amount to my Visa. I have been told it should not cost money to get a new password!!
Expert:  Jason Jones replied 1 month ago.

I am sorry for the confusion. Nobody works for free. I will send up the refund request.