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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently purchased Microsoft with lifetime security. Can't

Customer Question

I recently purchased Microsoft with lifetime security. Can't log on? Where is my windows? Purchased it by telephone along with security, Microsoft then took over my pc to update it. What is my problem, or your problem, I paid $250.00 for lifetime security, (and windows, I thought ???). ASSIST ME, PLEASE!
Submitted: 12 days ago.
Category: Computer
Expert:  technicalcat replied 12 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

I'm sorry to tell you that it sounds like you may have been victim to a fairly common scam, and your computer may be disabled/infected with a virus as a result. Are you getting prompted for a password ***** get into your computer, that you didn't see before?