How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 2976
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Computer Question Here...
IT Miro is online now
A new question is answered every 9 seconds

I am migrating from one computer to another. My older

This answer was rated:

I am migrating from one computer to another. My older computer has recently had problems handling windows 10 updates. Freguently going to a black screen. I purchase a hp omen desktop. All of my data has been backup on a cloud backup software service but not all of my software was backed up. I need guidance on how I should proceed in with the migration. I been trying to revive my old computer but I have been unsuccessful. Suggestions please on how I should proceed. Using my cloud service backup and using my old computer. Is it worth taking my old computer to get it revived?

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

You may not even need to 'revive' it. Hard drives can be slaved in most cases. This is where you take out the

hard drive and copy all the files onto a usb and then load it on your new computer.

What is the make/model of your old computer and what is its 'problem' as far as not being able to be revived?

Customer: replied 1 month ago.
Hi Issac, I have a Dell XPS 8500. It was doing an windows 10 update and it rebooting to a black screen with a white circle visual. Going around in a circle. I could not get to a log on screen.I tried to get it to default status by forcing a three log offs. I tried to unplug it and press and hold the power button . Nothing seems to work.

That has a primary and a secondary drive. You can follow the guide below. Computers that have issues

especially on start up will 'beep' at you. The amount of beeps 'tells' you what is wrong in most cases.

You can follow the guide below to try and run troubleshooting on it to get it to start. If you are not successful,

You can still slave the drive as we discussed in the second link i send you. it will give you an idea of what you are in

for if you choose this method. So you can prepare yourself and make an informed decision.

(there are companies that do this for you as well if you decide that is the option you want and you do want to keep

what is on that pc)

You can use the recovery disk possibly. We can try to boot it into safe mode to see if we can bypass it too.

When you shut down the computer fully, and you hit the start key, repeatedly tap F8. Try this a few times to see

if you get a window with options. Also, try F12 or F2. Just to get past that circle and to see if we can get options.

http://www.dell.com/support/article/us/en/19/SLN85550/EN

http://dtidatarecovery.com/how-to-slave-hard-drive/

Please rate this solution to close out the question or reply to continue.

~Franklin

Customer: replied 1 month ago.
If I am able to get the computer running, what is the process to migrate the software and files.

We would then go in and back everything up on a usb/cd

and transfer it to your other computer and download from your E drive to copy

everything there. That is the easiest part of all of it.

Customer: replied 1 month ago.
Ok great. You are the best. I am at a friend watching football. Should I close this out and get back with you later this afternoon.

No. You can leave it open. Just update when you are ready to continue.

Customer: replied 1 month ago.
How do I make you my favorite Computer tech person?

Whenever you are done here with this process and we figure out what method you

want to use. We will close out the question when done. Then i will leave you my direct link

to get back to me if you have new questions.

Customer: replied 1 month ago.
Hi Issac. I am going to pick up my new computer today and I will try setting it up using the advice that you gave me. Please be on alert if I need you assistance further.

You lucked out! I am here until this evening. Came in later to stay on later tonight.

I am stoked to hear about your new equipment! Love new electronics. Update when

ready and settled in tonight.

Customer: replied 1 month ago.
Hey Issac. Oh my goodness..this computer is quick...I am loving it...32gb memory, NVidia 1090 graphic card, solid state hd and 2tb hd. I7 chip. I purchase a portable HD to transfer my files...mostly music tho. Download most of my programs from the cloud.Do you know of a tool that is effective in finding duplicated music files (mp3).. I have a Hugh library of music and a lot of duplicates.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more.

If you are still looking for a program that can find duplicate MP3 files, my suggestion is to use a program named DuplicateCleaner. There are many other similar programs, but this one does the great job at finding the duplicate files. Not only it can find duplicate music (MP3 files), but you can use it to find other duplicate files, such as picture, videos, documents, etc.

DuplicateCleaner is a paid program, but you can try it for free during the 15-day trial period. Download it on this link:

http://www.duplicatecleaner.com/

If there is anything else I can help you with, let me know.

Regards,
IT Miro

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Customer: replied 1 month ago.
far everything is working well

I am glad to see that! In case you encounter any other issue, you can let me know.

Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 2976
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and other Computer Specialists are ready to help you

Related Computer Questions