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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The card slot is not showing up as a drive, there is no

Customer Question

the card slot is not showing up as a drive, there is no indication that there is a card in the slot
JA: What kind of computer do you have?
Customer: aspire 5560 notebook
JA: Have you installed any updates recently?
Customer: acer updates? no I don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am trying to recover data from the card
Submitted: 7 months ago.
Category: Computer
Expert:  arsufi2002 replied 7 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 7 months ago.

What version of Windows does computer have?

Customer: replied 7 months ago.
what do you need to know?
Expert:  arsufi2002 replied 7 months ago.

Is it windows 7 / 8 /10?

Customer: replied 7 months ago.
windows 7
Expert:  arsufi2002 replied 7 months ago.

ok

On My Computer, What all drives it shows?

Expert:  arsufi2002 replied 7 months ago.

(Only HDD drives?)

Customer: replied 7 months ago.
i don't wish to continue with this conversation as I did not realise there was a cost involved. this was not made clear until after i responded
Expert:  arsufi2002 replied 7 months ago.

Wait... You don't have to pay more

Please ignore the message

Expert:  arsufi2002 replied 7 months ago.

It seems you already paid for service. If you still get message, please ignore the message as you are already connected to computer expert now

Expert:  arsufi2002 replied 7 months ago.

You may just answer to my queries

Customer: replied 7 months ago.
it only shows the main drive, the dvd slot and external one if there is a usb inserted. nothing shows from the card slot
Expert:  arsufi2002 replied 7 months ago.

Can we resume troubleshooting...

Expert:  arsufi2002 replied 7 months ago.

ok

Customer: replied 7 months ago.
I am trying to recover photos from the card
Expert:  arsufi2002 replied 7 months ago.

Great..

Can i start a remote session so that i can better assist you on this

Expert:  arsufi2002 replied 7 months ago.

Request you to download and run below secure tool on your computer

Customer: replied 7 months ago.
no thanks where do I find an indication that there is a card slot?
Expert:  arsufi2002 replied 7 months ago.

ok

Expert:  arsufi2002 replied 7 months ago.

Its ok if you are not interested for remote session

Customer: replied 7 months ago.
This is not helping
Expert:  arsufi2002 replied 7 months ago.

Could you open Device Manager and see if there is any yellow exclamation for any devices there

Customer: replied 7 months ago.
none
Expert:  arsufi2002 replied 7 months ago.

Also, tell me do you think the card has some issue

Customer: replied 7 months ago.
possibly that is what I am trying to determine. nothing is showing up when it is in the camera, and connected to the computer i am trying to see if there is another way to check if the card is damaged
Expert:  arsufi2002 replied 7 months ago.

Can you just check whether card works when inserted on other device(mobile or camera)

Expert:  arsufi2002 replied 7 months ago.

ok

Customer: replied 7 months ago.
its working in the camera but all the photos have gone
Expert:  arsufi2002 replied 7 months ago.

Its determined anyway since you connected to computer...

Do you have extra card?

Customer: replied 7 months ago.
i am trying to see if i can recover the data but its not registering as being in the card slot. maybe the slot isn't working?
Expert:  arsufi2002 replied 7 months ago.

I asked for extra card for checking that...

If you have an extra card, please insert it on computer and see computer detects that card

Customer: replied 7 months ago.
I have one somewhere but not close I will try that later, thank you for trying to help I am disconnecting now
Expert:  arsufi2002 replied 7 months ago.

wait..

Expert:  arsufi2002 replied 7 months ago.

Please open Disk Manager

Expert:  arsufi2002 replied 7 months ago.

Tell me what type of card it is

Expert:  arsufi2002 replied 7 months ago.

Insert Card first > Then open Disk Manager > Check computer shows your card drive there

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