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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5162
Experience:  B.Sc. Computer Science with Honors
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Thanks! I have sell inspiron Hard disk not found! Dell

Customer Question

Hi
JA: Hello. How can we help?
Customer: Thanks! I have sell inspiron Hard disk not found!
JA: What kind of computer do you have?
Customer: Dell inspiron
JA: Have you installed any updates recently?
Customer: Windows 10 update itself every time!!!! Never ask
JA: Anything else you want the computer expert to know before I connect you?
Customer: I tried to resolve the problem from boot.. I forgot what I did but the message changed
Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 6 months ago.

What is the error message you get?

Customer: replied 6 months ago.
Internal hard disco drive not found
Expert:  Michelle replied 6 months ago.

did you try to remove the hard drive and insert it back correctly?

Customer: replied 6 months ago.
No. How?
Expert:  Michelle replied 6 months ago.

let me know the model number

Customer: replied 6 months ago.
Don't know where can find the number?
Expert:  Michelle replied 6 months ago.

Flip it upside down you will see a barcoded sticker with has service tag # give me that.

Customer: replied 6 months ago.
I hate dell! No number upside down. Nothing
Customer: replied 6 months ago.
In the battery:
CN-00W6KV-48661
Customer: replied 6 months ago.
also in the charger I mean:
2CQ-05AD-A02
Customer: replied 6 months ago.
Will open it
Expert:  Michelle replied 6 months ago.

give me a moment to pull the info.

Expert:  Michelle replied 6 months ago.

unplug the ac adapter and flip it upside down you will see a memory bay and hard drive bay you would need a screw drive to open the bottom.

Customer: replied 6 months ago.
I opened the ?
Expert:  Michelle replied 6 months ago.

did you remove the battery?

Customer: replied 6 months ago.
No don't see the battery
Customer: replied 6 months ago.
All what I see this
Expert:  Michelle replied 6 months ago.

send me a picture of the full back panel.

Expert:  Michelle replied 6 months ago.

this it the memory bay and not the harddrive.

Customer: replied 6 months ago.
where is the hard drive?
Expert:  Michelle replied 6 months ago.

send me a picture of the full back panel.

Customer: replied 6 months ago.
Expert:  Michelle replied 6 months ago.

Its located at the top right side secured with a screw unscrew it and you can slide it out you have to pull it.

Customer: replied 6 months ago.
Picture please?
Expert:  Michelle replied 6 months ago.

picture attached

Customer: replied 6 months ago.
I unscrewed it but can't remove anything
Expert:  Michelle replied 6 months ago.

give me a moment here

i am checking

Expert:  Michelle replied 6 months ago.

Do you see any express service code at the bottom.

Customer: replied 6 months ago.
I see what I sent you in pictures. Could you please tell mewing model?
Expert:  Michelle replied 6 months ago.

did you locate the bar coded sticker at the bottom click a picture and post it here.

Customer: replied 6 months ago.
I mean the model of my Inspiron?
Expert:  Michelle replied 6 months ago.

you opened the wrong screw i have marked it in red circle and you have opened the one which is yellow circled.

Expert:  Michelle replied 6 months ago.

check this now

Customer: replied 6 months ago.
Can we continue a bit later? So I can check
Customer: replied 6 months ago.
I unscrew all
Expert:  Michelle replied 6 months ago.

do you want me to call you and walk you through?

Customer: replied 6 months ago.
please!
Customer: replied 6 months ago.
Could you help please?
Customer: replied 6 months ago.
I finally accessed the hard drive. What can I do now?
Expert:  Michelle replied 6 months ago.

Let me know when you could be online.

Customer: replied 6 months ago.
I am online now.
Customer: replied 6 months ago.
0033698842614
Expert:  Michelle replied 6 months ago.
Power off the computer and re insert the drive and power it on. Check the drive in the bios it should recognize it save changes and exit. Boot the computer. Let me know if it boots.
Customer: replied 6 months ago.
I did everything... But it doesn't work:(
I made a dignistic and got an other problem: error video card.
I realised also that I did the same diagnostic before i access to the drive and got this error.
So, first it was hard disck drive not found and also error card video and now it's error card video..
So what can I do?
Customer: replied 6 months ago.
also hard drive not found..
Expert:  Michelle replied 6 months ago.

Hard disk not found error means the hard drive is not recognized in the bios that means the hdd is bad it needs to be replaced.

Once you get a new hdd or if you have a spare one to test we can get it working after we install the Windows operating system on it.

Try to run the diagnostic after removing the hdd.

Customer: replied 6 months ago.
i remove the HDD first?What i ddi yesterday is restart from the windows DVD (operating system) and repair the pc.from the command prompt..
I put list volume and got only volume O...and then couldnt do nothing :(so now what can I do? Can repair it from the operating system DVD? how? should I remove the HDD? in the diagnostic it tells me that HDD ok but error in vedo card...
Expert:  Michelle replied 6 months ago.

when you inserted the hdd back on position and found the volume 0 that means its not recognizing the drive just to make sure the drive is not dead go into the bios and check if the hdd is listed in there or not.

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