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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased kaspersky total secrity 2017 and I don't know

Customer Question

I purchased kaspersky total secrity 2017 and I don't know how to down load it.
JA: What kind of computer do you have?
Customer: It was puilt by a man 5 years ago that is deceased. I have AOL. COM if that helps.
JA: Have you installed any updates recently?
Customer: No. I took it to Staples Llast year for an ugrade.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I know of.
Submitted: 4 months ago.
Category: Computer
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 4 months ago.

let me know when you are ready.

Customer: replied 4 months ago.
I am ready
Customer: replied 4 months ago.
Tell what to do
Expert:  Michelle replied 4 months ago.

when did you purchase Kaspersky?

Customer: replied 4 months ago.
I am waiting on you
Expert:  Michelle replied 4 months ago.

Customer has requested a Secure Remote Assistance

Payment for this service failed. Please check your payment method and update it.

Thanks

Expert:  Michelle replied 4 months ago.

let me know when you see this message.