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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Password can not be changed. i tried doing this with att,

Customer Question

password ***** not be changed. i tried doing this with att
JA: When did you last reset your username and password?
Customer: several minutes ago
JA: Have you installed any updates recently?
Customer: i don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: i am doing this because att told me the problem i was having was because i was hacked
Submitted: 12 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 12 days ago.


I'm sorry about the issue. Is there any error or message?

Did ATT tell you that you were hacked on the phone? Or in an email message? etc.?

Are you having issue with your email? Or is it something else?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Michelle replied 12 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know what time you could be online and available.