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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've problem with Skype,I can't tok to My friend from Poland

Customer Question

hi,I've problem with Skype,I can't tok to My friend from Poland because they are break in video end audio picture is stop and no voice I'm see same program have enter to Yours camera or no enter to voice card,what I've to do I've Skype 7.30
JA: What kind of computer do you have?
Customer: AcerAspire x1430G
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No,I've problem only with Skype
Submitted: 1 month ago.
Category: Computer
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That sounds like a case of the device being accessed by two different programs at the same time. Or perhaps just a simple case of (a trifling amount of) computer overload.

1. try closing, and stopping, all other program windows, before making the Skype call.

Or as many as possible.

2. make sure especially that any program that might access or 'poll' (i.e. signal to, or check on) your video facility or camera, or your sound card even, is definitely completely stopped and exited, before you start your Skype call.

After that... if that doesn't help... it's two more questions:

A. do you perhaps have a virus on your system? they can be badly (if not also rudely) programmed, and 'break in' to other programs and activities.

B. do you perhaps not have enough RAM installed on your computer? let me know, what you find out and what happens, and I will advise you further.

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